Louise is NAPA Australia’s Director of Client Services and a senior member of NAPA’s global leadership team. She plays a key role in shaping the family experience across NAPA’s Sydney, Melbourne, and Brisbane clinics and supports the delivery of regional pop-up programs.

Often the first point of contact for families, Louise ensures each NAPA journey is welcoming, thoughtful, and grounded in a deep understanding of what it means to care for a child with complex needs. She draws from both professional expertise and her own lived experience as a parent, bringing a rare and invaluable “parent perspective” to every aspect of both clinic operations, the breadth of therapy options, and the role of our therapy teams. Her position bridges planning, therapy, administration, and family support. She champions collaboration across teams to ensure every child’s program is cohesive, individualised, delivered with excellence, and manageable for families.

Louise holds deep appreciation for the work of NAPA’s clinical teams. Having worked side by side with therapists from the beginning, she has an intimate understanding of the skill, passion, and emotional intelligence they bring to their work each day. She also understands the incredible emotional, physical and financial load on families caring and supporting their loved ones with a disability.

Louise’s connection to NAPA began over 15 years ago when her daughter, Georgia—now 18—was diagnosed with Cerebral Palsy (GMFCS V) after a birth-related severe brain injury. Living in Singapore at the time, Louise and her husband Mick discovered NAPA in Los Angeles. Georgia became one of NAPA’s earliest international clients. Since then, Georgia has completed over 100 intensive programs and remains a much-loved presence in the NAPA community. This life-changing experience led Louise to help bring NAPA to Australia—hosting early pop-ups and playing a key role in launching the Sydney clinic in 2016. Since then, she has been instrumental in NAPA’s national growth, reputation for excellence, and a strong advocate for families navigating therapy, NAPA, funding, medical, and disability support systems.

Beyond the clinic, Louise serves on the Family and Consumer Council (FACC) for the NSW Children’s Hospital Network, contributes to hospital advisory panels, and continues to advocate for more responsive, family-centred healthcare systems. With a professional background in corporate communications, marketing, design, and photography, she also helps ensure NAPA’s identity reflects the warmth, professionalism, and innovation families experience every day.

In her limited “downtime”, Louise enjoys yoga, the beach, live music, podcasts, and good coffee and wine—key ingredients in the life of a dedicated special needs parent.